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Orders FAQs
Answers to the questions we get asked most.
Browse our products, add what you need to your cart, and check out. You don't need an account — just your name, phone number, and delivery address.
Cash on Delivery and M-Pesa on Delivery. You pay when your order arrives, not when you place it.
Tell us your container size and quantity, and where to deliver. Our team calls you to confirm, then brings your refill — usually the same day.
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Shop orders arrive within 24 hours of confirmation. Refill requests are usually delivered within a few hours.
Yes, any time before we confirm it. Once it's confirmed, call us and we'll do our best to help.
No — you can check out as a guest. Creating an account just lets you track your order and refill history from one place.
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